Terms & Conditions

Last updated: [DATE TBC]

Acceptance of Terms and Conditions

Introduction

This website (https://hellomello.com.au) (“Website”) is owned, operated and controlled by Hello Mello Pty Ltd (ACN 645697623) trading as hellomello™ (“hellomello™”, “we”, “us” or “our”).
These terms and conditions, together with our Privacy Policy, comprise the terms of a legal agreement between you and us for the purchase, fulfilment and delivery of prescription medicines to you on, or via, the Website (agreement). The term you or your refers to the person accessing, using or relying upon our Website and the Services offered, on or via, the Website.
You acknowledge that you have read, understood and agreed to be bound by the terms of this agreement. By creating an account on our Website or the placement of an order for prescription medicines on, or via, the Website constitutes your acceptance of this agreement.

What is Hellomello™?

Our Website is an online portal or platform that facilitates or connects customers with a network of registered health practitioners who prescribe medicines, partner pharmacists who prepare, dispense and deliver the prescription medicines and a team of healthcare professionals who provide specialised care during your treatment journey.
Our role is limited to:
1. providing you with access to a network of registered health practitioners and pharmacists. Any registered health practitioner (as an independent contractor) who we connect you with will perform a medical assessment to determine whether or not to prescribe medicines to you (based on the information you disclose to us and to the registered health practitioner). If a registered health practitioner prescribes medicines to you, our partner pharmacists will prepare, dispense and deliver the prescription medicines to you; and
2. providing you access to a team of healthcare professionals and nurses who provide specialised care during your treatment journey; and
3. acting as your payment agent. Hellomello™ shall pay on your behalf (i) the registered health practitioners from our network to medically assess and treat you and to prescribe medication to you; and (ii) our partner pharmacists to prepare, dispense and deliver the prescription medicines to you, (collectively, the “Services”).
Hellomello™ are not registered health practitioners or pharmacists, nor do we employ registered health practitioners or pharmacists (and all registered health practitioners or pharmacists that form part of our network are independent contractors). Hellomello™ does not diagnose or treat medical conditions or illness and we do not prescribe medicines or recommend treatments to anyone. Our role in providing you with information, access and use of the Website and the Services should be construed strictly in this context only.

Information provided on this Website

The purpose of this Website is to provide you with general information about prescription medicines and to assist you to connect with registered health practitioners who prescribe medicines and pharmacists who prepare and dispense the prescription medicines to you. The information, Medical Intake Form and material contained on this Website or the labelling or packaging delivered with the prescription medicines does not constitute medical, health, pharmaceutical advice or other professional advice.
All information supplied on this Website or on the product packaging or labelling (including information about the prescription medicines) is for your convenience only. This Website and information contained on the product labelling or package is not a substitute or replacement for medical, health or pharmaceutical advice. You must seek medical, health or pharmaceutical advice from our network of registered health practitioners and/or our pharmacist or your own medical practitioner before using or ceasing to use any prescription medicines (including obtaining medical or health advice in relation to whether the prescription medicines are suitable and safe for use by you). Any reliance on, and use of, the information and material contained on this Website and on the product labelling or packaging is at your own risk. You should only use and consume prescription medicines in accordance with the directions of a registered health practitioner or pharmacists.
We do not warrant the accuracy or completeness of the information, statements, instructions and material provided on, or via, the Website or product packaging or labelling.
Hellomello™ is under no obligation to update or correct this information or material nor notify you of any changes unless required by law. We assume no responsibility or liability for any inaccuracies, errors or omissions in the information, statements, instructions or materials contained on, or via, the Website or on the product labelling or packaging.

Why are we telling you this?

We are telling you this because:

Hellomello™ is the operator of an online platform that connects customers with registered health practitioners and our partner pharmacist who prescribe, prepare and dispense prescription medicines. We are not health practitioners, scientists or a pharmaceutical company. Our terms and conditions below include a number of clarifying terms and exclusions of liability that make it clear that we are not providing you with medical, health or pharmaceutical advice and we will not be responsible for the results of you taking prescription medicines. We leave it to you, the registered health practitioners and the pharmacists to ensure that there is an accurate exchange of information before you are prescribed medicines and to ensure that the necessary consideration and expertise is applied to the decision to prescribe medicines to you.
You acknowledge and accept that you are required to take responsibility for your own health and wellbeing by:
providing complete, up-to-date and accurate information about you and your health and medical history when you create an account on our Website and access and using our Services;
participating in medical reviews with our network of registered health practitioners;
promptly advise your usual treating health practitioner that you are taking prescription medicines ordered on, or via, this Website; and
seeking your own medical advice and assistance if you believe you are suffering any adverse effects from taking the prescription medicines.
We do not warrant or guarantee that medicines prescribed and dispensed by our network of registered health practitioners and our partner pharmacist are suitable or safe to use or that you will obtain any particular outcome or benefits from the use of prescription medicines. As with many medications and treatments, there are possible side effects and results differ according to your particular circumstances. You accept these risks if you choose to take prescription medicines.

What are prescription medicines?

The Hellomello™ packaged medicines are medications prescribed by our network of health practitioners and prepared and delivered by our partner pharmacist. Under Australian law we cannot legally advertise the active ingredients in these prescription medicines; however, our partner pharmacist will list the ingredients on the product packaging. Please consult with a Hellomello™ team member for more information.
If you have any known allergies to any medications and/or have previously experienced an adverse reaction to taking medications, you should not take the prescription medicines without approval from a health practitioner.

Creating an account

To access and use our Services on, or via, the Website, you must register with us and set up an account (Account). Your Account will be operated by a username and password (Password) which can be changed any time by you via your account or by emailing us at support@hellomello.com.au, or an alternate email address advised by us for this purpose from time to time.
You are responsible for:
maintaining control over, and the confidentiality of, your Account and Password;
keeping your Account registration information current, complete, accurate and truthful. You will not impersonate another account holder or provide false identity information to gain access to or use the Website;
notifying us in writing of any unauthorized access to, or use of, your Account or Password; and
for all activities or transactions that happen under your Account. We are not liable for any loss or damage arising out of, or in connection with, any unauthorised access or use of, your Account or Password, including any misuse, stolen or hacked Accounts or Passwords. You will immediately notify us if you become aware, or suspect, that another person has accessed or used your Account or Password.
To set up an Account and to access and use our Services on, via the website, you must be over 18 years of age, and legally able to enter into contractual relations. If you are under the age of 18 years (Minor), you must immediately cease and refrain from accessing or using the Account and/or ordering or purchasing prescription medicines from the Website, unless and until your parents or guardians have agreed to abide by this agreement. Your continued use of the Account constitutes an acknowledgement by you that you are over 18 years of age, or your parents or guardians have agreed to abide by this agreement.
We may, at our absolute discretion:
refuse to supply you with Services and/or terminate your Account without prior notice if this agreement is violated or if we decide that it would be in our best interests to do so; and/ or
take legal action and seek compensation from the parent or guardian of a Minor who causes an order to be placed, for any loss or damage we may suffer as a result of a transaction entered into by a Minor.
When you create an Account, you will provide us with registration information, Personal Information and Sensitive Information (as those terms are defined in the Privacy Act 1988 (Cth)) (collectively, “Personal Information”), such as your full name, address, email address, date of birth, phone number, health and medical history. We shall share and disclose your Personal Information to our network of registered health practitioners and our partner pharmacist for the purpose of providing you with the Services, and you consent to such disclosure. All Personal Information as well as any other information you provide to us to open your Account, is subject to our Privacy Policy.

What is the process?

By accessing and using our Services, you:
1. appoint Hellomello™ as your agent for the purpose of (i) appointing a registered health practitioner from our network on an ongoing basis to medically assess whether the medications are suitable and safe for you to use and consume, and to prescribe the medication to you; and (ii) to engage our partner pharmacist to prepare, dispense and deliver the prescription medication to you; and
2. pay on your behalf the registered health practitioner who prescribed the prescription medicines to you, and the pharmacist who prepared and dispensed the prescription medicines to you.
The access to, and use of, our Website or Services does not create a health practitioner/patient and pharmacist/patient relationship directly between you and us and you hereby acknowledge and agree that this is the case.
When you create an Account for the first time, you will be required to complete a Medical Intake Form. The Medical Intake Form will be provided to the registered health practitioner from our network who will be treating you and a medical appointment will be scheduled with the registered health practitioner we select for you. You will be charged a small fee for your initial consultation. From 1 Nov 2025 there will be a charge for your follow up consultations while calls with our Nurse Team or Patient Care team remain free.
At the medical appointment the registered health practitioner will review and consider the Medical Intake Form and any other medical or health information you disclose to the registered health practitioner. You must provide truthful and up-to-date medical information to the registered health practitioner. If the registered health practitioner requires additional information from you before he or she can make the decision to prescribe medication to you, the registered health practitioner will follow-up with you by email or telephone. You agree to provide all additional medical or health information requested by the registered health practitioner. If you do not provide the requested information, the registered health practitioner cannot supply you with prescription medicines and we cannot provide you with Services.
This initial consultation with a registered health practitioner creates a health practitioner/patient relationship between you and the registered health practitioner (who is an independent contractor) and not us. We have no involvement in, and do not interfere with, the decision of the registered health practitioner to prescribe prescription medicines to you. It is for the registered health practitioner and pharmacist to exercise his or her professional judgement in determining whether or not to prescribe and dispense the medicines to you and we take no responsibility for the health practitioner’s decision to prescribe, or to not prescribe, the medicines or the results of the health practitioner’s decision. The registered health practitioner will only consider whether the prescription medicines are suitable for you. The registered health practitioner will not consider alternative treatments that may be available to you. If you wish to explore alternative treatments, you should seek advice from your regular health practitioner or other appropriate medical services providers.
If the registered health practitioner determines that it would be appropriate and safe to prescribe medication to you to treat your medical illness or condition, the registered health practitioner:
1. depending on the active ingredients in the prescription medication, may be required to obtain approval from the Therapeutic Goods Administration and/or Department of Health) in your state or territory (Regulatory Authority);
2. if the Regulatory Authority grants the registered health practitioner a treatment permit to prescribe the medicines to you (or if no approval from the Regulatory Authority is required), the registered health practitioner will prescribe an initial 30 day supply of medicines to you; and
3. shall send prescription in your name directly to our partner pharmacist for fulfillment. You will be advised by email that the registered health practitioner has prescribed the medication to treat your illness or condition, and you will be provided with a link to make payment for the prescription medication and our Services.
If the registered health practitioner determines that the prescription medicines are not safe or suitable to treat your illness or condition, you will be notified by email.
Provided you have made payment of our Fees, our partner pharmacist shall:
1. dispense the medicines based on the prescription received from the registered health practitioner;
2. contact you by telephone to verify your identity and to counsel you in relation to the use and consumption of the prescription medicine, including discussing the active ingredients in the medication, the possible side-effects or reactions to the prescription medication and to answer any relevant questions relating to the consumption of the prescription medication; and
3. dispense and arrange for the prescription medication to be delivered to you.
It is a requirement that all patients are reviewed in the first 30 days of treatment.
If the registered health practitioner (in his or her independent professional judgement) determines that it is suitable and safe for you to continue to consume the prescribed medication, the registered health practitioner will continue to prescribe the medicines to you at their discretion.
You acknowledge and agree that you are required to participate in a medical assessment with a registered health practitioner as often as requested by the health practitioner to determine whether it is still suitable and safe to prescribe the prescription medicine to you. You must provide up to date and additional medical or health information to us or the registered health practitioner prior to each medical appointment if there has been any change in your health or medical condition, or if you have experienced any adverse symptoms that might be associated with prescription medicine.
If you do not actively participate in any medical appointment or assessment, the registered health practitioners from our network will not be able to treat you and prescribe medicines to you. hellomello™, our officers, directors, employees, the registered health practitioners and partner pharmacists will not be liable to you for any loss or damage (including personal injury) as a result of, or in connection with, your failure to attend medical appointment or assessments. If you fail to attend a medical appointment or assessment, we may terminate your Account.

By creating an Account on our Website, you acknowledge and agree to the arrangements and terms detailed above and to the additional terms and conditions detailed below.

More terms and conditions (the important fine print)

We may change any content on our Website, including these terms and conditions, at any time. You must regularly check this Website, including these terms and conditions, in order to identify any such changes. You agree that following any such terms and conditions, the terms and conditions as changed, will apply to any access, transaction, action, activity or interaction between or involving you and us occurring after that change.
We do not guarantee that prescription medicines will result in your desired or preferred outcome or that it will result in improved health or wellbeing. Results may differ between individuals. You agree that you understand this and also understand that prescription medicines will not result in a permanent cure or may not be an effective treatment for your condition or illness and that any results you experience from taking the prescribed prescription medicines are dependent on continuing to take prescription medicines as directed by a registered health practitioner.. In order to continue to access prescription medicines prescribed and supplied by our network of registered health practitioners and our partner pharmacist, you must continue to use our Services, pay the ongoing Fees specified in this agreement and continue to take the prescription medicines as directed by the registered health practitioner
If you receive prescription medicines and experience any adverse effects or symptoms (or suspect you may be experiencing such adverse effects or symptoms) you agree that you will immediately:
1. cease taking prescription medicines;
2. seek medical advice from your own health practitioner; and
3. advise us via your Account or by telephoning or emailing us (via the contact details provided on our Website).
You should not create an Account or access or use our Services if you:
1. are under the age of 18;
2. are not the patient;
3. have ever had an adverse reaction to any of the constituent ingredients of prescription medicines;
4. are pregnant;
5. are not resident in Australia;
6. suffer from schizophrenia or psychotic illness;
7. suffer from severe personality disorder; or
8. suffer from severe or unstable cardio-pulmonary disease.
By creating an Account and accessing or using our Services, you warrant that none of the circumstances in clause 16.4 apply to you.
You warrant that all information you provide to us (including your Personal Information) is complete, up-to-date and accurate. You acknowledge the importance of this as the information you provide in relation to your health and medical condition will be relied on by the registered health practitioners and pharmacist involved in prescribing prescription medicines to you, including in assessing whether the prescription medicines is safe and suitable for you. Providing false or inaccurate information is a breach of this agreement and, more importantly, is dangerous as persons with certain medical conditions and health circumstances should not take prescription medicines.
You must not create an Account in someone else’s name and you must not supply prescription medicines to any other person. If the registered health practitioner prescribes medicines in your name, it is for your personal use only and is not to be taken by any other person or re-sold.

Fees and payment

All Fees payable to Hellomello™ are in Australian Dollars (AUD) and are exclusive of GST.
Hellomello™ may charge you a fee for consultation services (“Consultation Fee”) provided by our Health Practitioners.
Hellomello™ will charge you a fee for prescription medication (“Prescription Fee”) that is payable to Hellomello™ prior to receiving your prescription medication.
The Prescription Fees will vary depending on the active ingredients or the dosage levels in the prescription medicines. You agree to pay the Prescription Fee current at the time of payment.
Hellomello™ offers an opt-in auto renew option to automatically charge and dispense repeats of your prescription medication. If you choose this option you authorise us to arrange for the Prescription Fee (and other amounts owing by you under this agreement) to be debited from your credit card or bank account (as applicable) (Direct Debit Authority).
If an authorised debit falls on a day that is not a business day, we may direct your financial institution to debit your credit card or bank account (as applicable) on the following business day.
You may cancel, defer or change your Direct Debit Authority directly from your online Account before your next debit is due. If you cancel or defer Direct Debit Authority, Hellomello™ may not be able to provide you with access to, and use of, the Services, unless you provide us with new Direct Debit Authority.
It is your responsibility to ensure that there are sufficient funds available on your credit card or bank account (as applicable) to allow each debit to be made in accordance with the Direct Debit Authority. If there are insufficient funds:
1. the transaction will be rejected and the payment will be treated as if it were never made;
2. your financial institution may charge you a fee and/or interest;
3. we may charge you a dishonour fee at our prevailing rate at the time; and
you must arrange for the debit to be made by another method or arrange for sufficient funds to be available by an agreed time so that we can process the debit.
It is your responsibility to check your credit card or bank account statement (as applicable) to verify that the amounts debited from your credit card or bank account are correct.
If you fail to pay the Prescription Fees (or any other amounts) by the due date, without limiting any other remedies available to us under this agreement or at law, Hellomello™, may, in our absolute discretion, do any or all of the following:
1. charge interest on all outstanding amounts that are due Hellomello™ under this agreement, charged at an interest rate of 1.25% per month (15% per annum); or
2. suspend access to the Services (without liability to you) until all outstanding amounts (including interest) that are due to Hellomello™ under this agreement are paid in full; or
3. terminate in the agreement in accordance with clause 12.
4. You will pay Hellomello™ all costs and expenses incurred in recovering any outstanding amounts (including interest) that are due to Hellomello™ under this agreement, including legal costs or other expenses incurred by Hellomello™ in relation to enforcement steps or mercantile or collections agents.

Cancellation Policy

Hellomello™ charges a Consultation Fee for your initial consultation and from 1 Nov 2025 a fee for follow up consultations. The Consultation Fee is charged at the time of booking and is non-refundable subject to the cancellation policy in section 18(2).
We are unable to provide a refund for any missed or cancelled appointments where less than 24 hours notice has been provided. Notice must be given either via email to support@hellomello.com.au or by clicking on the consultation cancellation link in the booking confirmation email.
We understand that emergencies and unforeseen circumstances happen. In the event of an emergency or extenuating circumstances we will review your case individually.

Returns and Refunds

Hellomello™ offers refunds in the following instances:
1. Change of mind; after the initial purchase, before pharmacy counsel
2. After pharmacy counsel, before the product is dispensed.
3. Cancellation of prescription, before the product dispensed.
Hellomello™ does not offer returns; all purchases of Hellomello™ are final.
If your prescription medication becomes damaged you need to contact Hellomello™ within 3 days so we can investigate with the pharmacy or delivery service.
Hellomello™ works with a Zai as our third party payment platform. Based on their policies, Refunds can take between 5-10 business days to be returned.

Delivery

Our partner pharmacists use Australia post or other delivery third party service providers from time to time to deliver the prescription medicine to the delivery address nominated by you in your Account. Delivery dates are estimates only and are not binding on us.
All prescription medication is sent via registered express post and requires a signature on delivery.
The risk of the prescription medicine, including from loss, theft, damage or destruction of the prescription medicine, shall pass to you on and from delivery to your nominated delivery address.
If you need to change a delivery address prior to shipment please login to your account and click on ‘Edit Details’. If you are not available to take delivery on the scheduled delivery date, you will be charged a delivery and handling fee for each additional attempt for delivery.
If our partner pharmacist has been unable to deliver the prescription medicines due to your error or fault after 14 days or 3 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less a $100 cancellation fee plus the delivery and handling fees incurred by us.
If the delivery of prescription medicines is delayed for any reason, we will not be liable to you or anyone else for any losses, damages, costs or expenses arising out of, or in connection with, any delay in delivery of the prescription medicines. We shall use reasonable endeavours to promptly notify you of any delays in delivery of the prescription medicines.
Notwithstanding any other clause in this agreement, if, through no fault of your own, the prescription medicine is not delivered to you within 14 days of compounding by the pharmacists, we will send you a replacement.
The prescription medicines will not be delivered to a post box, post restante address or address outside of Australia.

Term, suspension and termination

This agreement commences on the date you create an Account and continues until terminated in accordance with clause 12 (Term).
Either party may terminate this agreement at any time. If you wish to terminate this agreement you must email us at support@hellomello.com.au.
We may, in our absolute discretion and without notice, terminate, suspend or block your access to your Account or Password, the Website, this agreement or your access to any prescription medicines offered, on or via, the Website for any reason (or no reason), including as result of, or in connection with:
1. any breach of this agreement by you;
2. request by law enforcement or other government agencies;
3. discontinuance of the Website or any sites linked to this Website (or any part thereof); or
4. planned or unplanned service outages, technical or security failures, maintenance works or excessive server load on the technical equipment used by us or our third party providers, and we will not be liable to you or anyone else arising out of, or in connection with, any such suspension or termination.

On termination of this Agreement for any reason:

you must immediately pay all outstanding Fees and any other amounts owing to us under this agreement (including, but not limited to, prescribed medicines that have been delivered to you but not paid for at the time of termination). You authorise Hellomello™ to direct debit from your bank account or credit card any amount owing to us on the date of termination; and
you must cease using your Account and our Services.

Liability

To the maximum extent permitted by law, Hellomello™, our directors, employees, contractors and agents exclude:
1. all representations, conditions, warranties, guarantees, rights, remedies, liabilities or other terms that may be implied or imposed by statute, common law or equity;
2. all liability to you or anyone else for any:
  1. direct, indirect, consequential, incidental, special or exemplary damages, expenses, losses or liabilities; or
  2. loss of profits, business interruption, loss of revenue, economic loss, loss of goodwill, loss of or damage to reputation, downtime costs, loss of use, failure to realise anticipated savings, loss under or in relation to any other contract, loss of opportunity or expectation loss or loss of production; or
  3. loss of, or damage to, any property or any personal injury or death to you or anyone else, rising out of, relating to or connected to, your access and use of our Website and Services, the preparation, provision, delivery and use of the prescription medicines, any information or material displayed on, or via, the Website, the provision and reliance on medical, health or pharmaceutical advice supplied or made available to you by a registered health practitioner or our partner pharmacist, or under this agreement, regardless of the cause of action on which they are based, even if advised of the possibility of such damage occurring.
Nothing contained in this agreement excludes, restricts or modifies the application of any condition, warranty or other obligation, the exercise of any right or remedy, or the imposition of any liability under the Competition and Consumer Act 2010 (Cth) or any other national, state or territory legislation where to do so is unlawful.
Under no circumstances will our aggregate liability, whether based upon warranty, contract, statute, tort (including negligence) or otherwise, exceed the price paid by you for the Services under this agreement in the preceding 1 month of the claim.
You must follow all directions and instructions given to you by any health practitioner or pharmacist in respect of prescription medicine, including any instructions for use provided to you with any course of prescription medicine. Such instructions may change from time to time or with changes in the dose of ingredients included in your prescription of prescription medicine and you agree that you will carefully read instructions provided to you with, or in respect of, prescription medicine on each occasion that they are provided. You acknowledge that you have read the information on our Website and provided to you by any health practitioner or pharmacist engaged in the process of prescribing and providing prescription medicine to you in respect of the possible adverse effects (side effects) of taking prescription medicine.
We do not guarantee that prescription medicine is an appropriate treatment for you or that you will receive any benefit or desired outcome from taking prescription medicine. We do not guarantee that you will not suffer any adverse effects from taking prescription medicine. We are not liable to you or anyone else for any event resulting from you taking prescription medicine or from us terminating or suspending your Account or refusing to provide Services to you (including services that assist in enabling you to take prescription medications). Without limiting the foregoing, if you don’t like this, or do not accept that we will not be liable for such matters, do not proceed to create an Account on our website, do not request prescription medicine and do not take prescription medicine.

Intellectual Property

We are the owner or the licensee of all material and content published on, or via, the Website (including all intellectual property contained therein) (Content). This Website and Content is protected by copyright, trade mark and other intellectual property laws. All such rights are reserved.
You may download and print Content from this website for your own personal purposes only. You are not allowed to modify, adapt, copy, distribute, license, transfer, or sell any of our Content found on or obtained from our Website without our written consent.
Unless expressly permitted by us, you agree that in accessing and using our Website, you will not:
1. download (other than page caching) or modify our Website or any portion of our Website;
2. impersonate or falsely claim to represent a person or organisation;
3. frame our Website without our express written permission; or
post, link to, or otherwise communicate or distribute any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful material or information, or otherwise use our Website in a manner which is unlawful or would infringe the rights of another person including any intellectual property rights.

Links to or from other websites

We do not recommend or endorse any third party goods, services or content appearing on, or via, this Website, or other sites which are linked to this Website, nor imply any association with their owners or operators. Such third party references or links are provided for your information and convenience only. Your linking to or from these sites, or use of, or reliance on, such sites, products or services is at your own risk and we do not accept responsibility for any loss or damage that may arise from your access to, and use of, them (notwithstanding anything else contained herein or otherwise).

General

A waiver of any right under this agreement is only effective if it is in writing and it applies only to the party to whom the waiver is addressed and to the circumstances for which it is given.
If any provision (or part of a provision) of this agreement is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, then the other provisions shall remain in force.
If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, then the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.
This agreement, and any documents referred to in it, constitute the whole agreement between the parties and supersede any previous arrangements, understandings or agreements between them relating to the subject matter which they cover.
You will not, without our prior written consent, assign, transfer, charge, sub-contract or deal in any other manner with all or any of your rights or obligations under this agreement.
Nothing in this agreement is to be construed as constituting a partnership, employment relationship, joint venture, or any other form of association between the parties in which 1 party may be liable for the acts or omissions of any other party.
If there is any inconsistency between this agreement and the term of any other document referred to in this agreement, this agreement shall prevail to the extent of any inconsistency.
This agreement will be governed by and construed in accordance with the laws in force in the State of Victoria, Australia.

Hellomello™ ‘Refer a Friend’ Program

The Hellomello™ Refer a Friend Program (“Referral Program”) rewards existing patients (“Referrers, You”) for introducing new patients (“Referees”) to the Hellomello™ telehealth clinic. By participating, you agree to the following terms and conditions.
Eligibility The Program is open to current Hellomello™ patients aged 18 years or older who reside in Australia and is active as of the 16th of October 2025 for all referrals made on or after that date. Referees must be new to Hellomello™ and have not previously completed a consultation. Referrers cannot refer themselves. Each referral must be genuine. We encourage sharing with friends, family, or close contacts who may benefit from Hellomello™ care. Referring a friend to Hellomello™ does not guarantee eligibility for your friend. They will still go through the usual sign up process and be checked by our clinical team. It is at the discretion of the Hellomello™ team to determine whether a new sign up is eligible for our telehealth services. If a person does not attend their consult or is deemed ineligible prior to their consult, then your discount code will not be activated for this referral.
How It Works: To refer a friend, tell your friend to email us via: support@hellomello.com.au with Your Full Name. We will then send your friend a $10 discount code for use on their first consultation. Once your friend pays and attends their first consultation using that code, you’ll receive a 50% discount code for your next follow-up consultation. Each referral earns a unique discount code for the referrer. There’s no limit to how many friends you can refer. Your discount code activates on the date your friend attends their first consult with us. Please allow up to 10 business days from the date your friend attended their first consult, to receive your 50% discount code.
Discount Conditions: Discount codes must be applied at the time of booking and cannot be redeemed for cash or combined with other offers. Discounts can apply on top of existing discounted consults. All referral based discount codes are valid for 6 months from the date of issue. Discounts apply only to eligible consultation types (for both initial and follow-up consults).
Responsible Referrals: Referrals should be shared personally with friends, family, or colleagues who are genuinely interested in Hellomello™ services. Referrals sent without consent, or distributed publicly (e.g. social media ads, public forums, or bulk messages), are not permitted. Any misuse of the Referral Program may result in disqualification and forfeiture of rewards.
Changes and Termination Hellomello™ reserves the right to amend or end this Referral Program at any time without prior notice. Any updates will be reflected in the most recent version of these Terms and Conditions.
Contact Us For questions or assistance with your referral, please contact our Patient Care Team at support@hellomello.com.au