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How Hellomello works
No GP referral needed. No waiting rooms. Check your eligibility in 2 minutes and we'll guide you through the rest.
Check your eligibilityTHE PROCESS
Simple from start to finish. No referral needed, and you can check your eligibility in two minutes.
Pre-screening
Answer a few quick questions online to check if you're eligible. No referral needed, takes two minutes.
Telehealth consult
Speak with an AHPRA registered doctor or nurse practitioner over the phone, from the comfort of home.
Managed your way
If eligible, manage everything through your patient portal, all in one private place, whenever it suits you.
Ongoing aftercare
Free nurse support whenever you need it, with follow up consults from $29 to keep your care on track.
Alternative Healthcare Pricing
Simple, upfront pricing for alternative healthcare. No hidden fees, no surprises.
Servicing all of Australia, 100% online
Registered Nurse Call
A free call to check your eligibility, answer your questions, and guide you through the process.
No commitment required
Initial Consultation
A full consultation with an AHPRA-registered doctor or nurse practitioner.
One-time for new patients
Follow Up Consultation
Stay on track with regular check-ins to review and adjust your treatment plan.
Typically every 1 to 3 months
10% Savings For Concession Card Patients
Our partner pharmacies offer eligible concession card holders 10% off medication to help ease the cost of ongoing treatment. Your health matters to us, and we're here to support you every step of the way.
What our patients say
Over 50,000 Australians trust Hellomello for their alternative healthcare.
"So easy and nothing to fear. The process was smooth from start to finish. A great team with friendly and helpful staff."
Ron
"Everything about it is seamless, from bookings to consultations to orders, just easy and very supportive experience."
Christopher
"The team was easy to talk to, and they actually listened to what I needed. Everything was explained clearly, no hassle. Honestly, one of the smoothest and most professional experiences I've had."
Chris
"From start to finish, my experience with Hellomello has been seamless and supportive."
Rosallie
"I've been through 6 providers so far and these guys are definitely the best by a significant margin."
Rob
"I have always found the customer service staff extremely helpful and understanding. Nothing is a problem with Hellomello. The communication is outstanding."
Michael
"The team go out of their way to help. 5 star service."
Matthew
"I have found Hellomello very thorough, professional and caring. They are always happy to help. Their response to any query is prompt."
Shelley
"Very kind customer service, very eager to get to the bottom of an issue and find a solution. I highly recommend this company."
Corey
"Very supportive team, always easy to get an appointment. Super understanding and professional."
Lauren
"The team are extremely helpful and quick to fix a delivery issue. We spoke to real people the whole way that went above and beyond to sort the issue."
Jade
"The whole process is simple and all the staff are very supportive."
Karl
"Caring doctors, genuinely professional customer service, and super fast delivery. Hellomello makes the whole process easy and stress-free."
Adrian
"Fantastic follow-up and client focused service. Responds quickly to contact. Highly recommend for anyone looking for more than just a script filling service."
Karen
"I have received so much support from not only the Drs but most importantly the support from the patient care team."
Paul
Everything you need to know before getting started.
The cost of treatment depends on the medication prescribed and your individual plan. Your doctor will outline all costs clearly before prescribing. Concession pricing is available for eligible patients.
No referral is needed. Our AHPRA registered doctors handle your entire care journey online. Simply complete the pre-screening questionnaire to get started.
Yes. Our partner pharmacies offer concession card holders a discount on medication. Concession Cards, DVA Cards, and Seniors Health Cards are all accepted.
Same-day dispatch is available for most orders placed before 2pm AEST. Delivery typically takes 1 to 3 business days Australia-wide. All orders arrive in discreet packaging.
If you are not eligible after your consultation, you will receive a full refund. Our team will also help you understand alternative options that may suit your needs.