Specialist care in Australia has traditionally meant referrals, waitlists, and travel. Telehealth is changing that picture. Here's a plain-English look at how specialist telehealth works, and where services like Hellomello fit in.
Key takeaways
Many Australian specialists now offer consultations by phone or video
Traditional specialist appointments usually still require a GP referral
Alternative telehealth clinics like Hellomello offer direct access to AHPRA-registered clinicians with no referral needed
Telehealth can be especially valuable for people in regional and remote areas
How specialist telehealth works
Since telehealth expanded across Australia, many specialists have added phone and video consultations to their practice. The appointment itself works much like an in-person visit: the specialist takes your history, discusses your concerns, and outlines next steps.
For most traditional specialist appointments, you'll still need a current referral from a GP. The referral system is how Medicare structures specialist care in Australia.
GOOD TO KNOW
Referrals to specialists from a GP are typically valid for 12 months, so it's worth checking yours is current before booking.
Where alternative telehealth clinics fit
Alternative telehealth clinics like Hellomello work differently. Because you consult directly with AHPRA-registered doctors and nurse practitioners, no GP referral is needed. You complete a short pre-screening questionnaire, book a consultation, and speak with a clinician over the phone.
This model suits people looking for support in areas like sleep quality, pain management support, stress and wellbeing, and chronic health management.
Questions to ask before you book
Whichever path you take, a few questions can help you choose the right service:
Is the practitioner AHPRA-registered?
Do I need a referral, and is mine current?
What are the consultation fees, and is any Medicare rebate available?
How are prescriptions or care plans handled after the appointment?
Ready to check your eligibility?
It takes 2 minutes and there's no commitment involved. If you're not eligible, you won't be charged.
Check your eligibility in 2 minutes.
No GP referral needed. AHPRA-registered doctors. 100% online, Australia-wide.
No referral is needed. Complete a short pre-screening questionnaire and our team will guide you through the rest.
Are telehealth practitioners held to the same standards as in-person doctors?
Yes. All Hellomello practitioners are AHPRA-registered and held to the same professional standards as any doctor you'd see in person.
Is specialist telehealth available in regional areas?
Yes. Telehealth operates Australia-wide. You only need a phone or internet connection, which makes it especially useful outside major cities.
MEDICAL DISCLAIMER
This article is for informational purposes only and does not constitute medical advice. Everyone's circumstances are different, and what works for one person may not work for another. Please consult an AHPRA-registered healthcare professional for advice specific to your circumstances.
References
1.Australian Government Department of Health. (2024). Telehealth services. health.gov.au/topics/telehealth
2.Services Australia. (2024). Medicare and telehealth. servicesaustralia.gov.au
3.AHPRA. (2024). Guidelines for advertising regulated health services. ahpra.gov.au/advertising-resources
