About Hellomello
Healthcare that actually cares.
We built Hellomello because healthcare has been doing it wrong for too long. Too clinical, too complicated, too cold. We're here to change that.
Our story
We think healthcare's been doing it wrong for too long.
That feeling when you've had one too many trips to the doctor and it feels like a never-ending maze of paperwork, appointments, and just...blah? Yeah, we've been there.
That's why Hellomello exists: to turn healthcare into something that actually makes you feel, well, good. We exist to give people with chronic conditions a break from all the hassle. We're all about friendly, compassionate care that's easy to access and helps you feel better in more ways than one.
What we stand for
Our values.
These aren't just words on a wall. They're how we show up for you, every single time.
Kindness & Empathy
We believe the best healthcare starts with actually listening. Every patient deserves warmth, patience, and genuine care.
Zero Judgement
We believe in a healthcare system free from stigma. Whatever your reason for being here, you're in the right place.
Laid-Back but Legit
We're approachable and easygoing, but we never compromise on clinical standards. Rigour and warmth aren't opposites.
Going Above & Beyond
We go further because you deserve more than a quick script. We're partners in your long-term health journey.
The people behind Hellomello
Meet the team.
Real people who genuinely care. This is the team that's here for you, every step of the way.
Rod
CEO
Sheree
General Manager
Kate
Clinic Manager
Monica
Patient Care Manager
Sindhu
Operations Lead
Elijah
Patient Care Team
Becca
Patient Care Team
Kayte
Patient Care Team
Sam
Patient Care Team
Lexi
Patient Care Team
What our patients say
Real people, real care.
Over 50,000 Australians trust Hellomello for their alternative healthcare.
"So easy and nothing to fear. The process was smooth from start to finish. A great team with friendly and helpful staff."
Ron
"Everything about it is seamless, from bookings to consultations to orders, just easy and very supportive experience."
Christopher
"The team was easy to talk to, and they actually listened to what I needed. Everything was explained clearly, no hassle. Honestly, one of the smoothest and most professional experiences I've had."
Chris
"From start to finish, my experience with Hellomello has been seamless and supportive."
Rosallie
"I've been through 6 providers so far and these guys are definitely the best by a significant margin."
Rob
"I have always found the customer service staff extremely helpful and understanding. Nothing is a problem with Hellomello. The communication is outstanding."
Michael
"The team go out of their way to help. 5 star service."
Matthew
"I have found Hellomello very thorough, professional and caring. They are always happy to help. Their response to any query is prompt."
Shelley
"Very kind customer service, very eager to get to the bottom of an issue and find a solution. I highly recommend this company."
Corey
"Very supportive team, always easy to get an appointment. Super understanding and professional."
Lauren
"The team are extremely helpful and quick to fix a delivery issue. We spoke to real people the whole way that went above and beyond to sort the issue."
Jade
"The whole process is simple and all the staff are very supportive."
Karl
"Caring doctors, genuinely professional customer service, and super fast delivery. Hellomello makes the whole process easy and stress-free."
Adrian
"Fantastic follow-up and client focused service. Responds quickly to contact. Highly recommend for anyone looking for more than just a script filling service."
Karen
"I have received so much support from not only the Drs but most importantly the support from the patient care team."
Paul
Common questions about alternative healthcare
Everything you need to know before getting started.
How much will my treatment cost after the consultation?
The cost of treatment depends on the medication prescribed and your individual plan. Your doctor will outline all costs clearly before prescribing. Concession pricing is available for eligible patients.
Do I need a referral from my GP?
No referral is needed. Our AHPRA registered doctors handle your entire care journey online. Simply complete the pre-screening questionnaire to get started.
Is concession pricing available?
Yes. Our partner pharmacies offer concession card holders a discount on medication. Concession Cards, DVA Cards, and Seniors Health Cards are all accepted.
How quickly will my medication be delivered?
Same-day dispatch is available for most orders placed before 2pm AEST. Delivery typically takes 1 to 3 business days Australia-wide. All orders arrive in discreet packaging.
What happens if I'm not eligible?
If you are not eligible after your consultation, you will receive a full refund. Our team will also help you understand alternative options that may suit your needs.